If you have ever been to a Dick’s Sporting Goods in real life, you also know the excitement of being able to find all the gear, clothing or electronics you want from a single retailer. But occasionally, there are hiccups, perhaps the size isn’t quite right, you found a better price elsewhere, or, well, who knows, but the product just didn’t meet your expectations. Understanding the Dicks return policy is a good place to start. Drawing on over 10 years of writing about retail policies, we will help you with how to request a refund, ask for an exception, and ideally have your money returned to you without a hitch. Read more about this on https://refundpolicy.org/

How Long Do You Have to Return an Item at Dick’s?

Among the most common questions shoppers ask: “How long do I have to return it?” Most items returned under the Dicks return policy also have a 90-day return window. That means you have a whole 90 days from purchase to see if your item is the perfect fit.

This return period is applicable for both in-store and online purchases, so if you are a homebody but not averse to returning things in person, you are in luck.

Pro Tip: If you see a price lower elsewhere within 14 days of your purchase, Dick’s will match it. That way, you don’t miss out on savings, even after you buy.

What Do You Need to Return a Product?

If you have proof of purchase, returning an item at Dick’s is a snap. The good news is, you don’t always need a paper receipt. Acceptable forms include:

• Order number
• Confirmation email (from your order) or Digital payment receipt
• Packing slip
• Return barcode

You can’t find any of these? Wah. We won’t be able to return items without a valid ID, still! Just be aware that if you don’t have proof of purchase, the refund will come in the form of store credit (but at the lowest selling price of the past 90 days, rather than at the price at which you bought it).

Important: Dick’s follows returns with a company-wide database, so frequent returns without a receipt could lead to even closer scrutiny.

Can You Return Used or Worn Pieces?

Unlike some other retailers, Dick’s understands you sometimes need to hook a product before fully reeling it in. The Dicks returns policy considers items that have been used, and will accept a return for the items even if used so long as it’s in clean, resalable condition.

But “resalable condition” is a somewhat subjective standard. Store staff or managers might want to check that the item is in resellable condition. While this policy provides a great amount of flexibility, common sense should prevail; attempting to return an excessively worn item will likely meet with resistance.

Items That Cannot Be Returned

Here’s where we get into the nitty-gritty of the Dicks return policy: not all products are eligible for return. Certain items are not returnable for any reason, such as safety or hygiene products, or if the request is made outside of the specified period. These include:

• Weapons, bullets, hunting bows, crossbows and gunpowder
• Items requiring gasoline or fuel
• Air Mattresses and custom or special orders
• Autographed collectibles and memorabilia
• Topps trading cards
• Yeezy shoes
• Gift cards
• Some products also can not be returned once opened, for example:
• Football helmets
• Electric scooters and bikes
• Face coverings
• Ice rinks and portable lavatories
• Whoop fitness trackers

Also, remember baseball/softball bats are unreturnable once used, so be sure to check the swing weight ratio before you hit your new stick.

What Is the Bike Return Policy?

• The Dicks return policy lists bikes as a unique item. They are technically returnable, but there is a 24-hour inspection window. This period allows you to:
• Test fit the bike for the proper size and color
• Get it just as you want on the board without ever riding it.
• Rules to remember:
• Bikes must remain unused

The 24-hour period stands regardless of whether you purchased the bike in-store, via curbside pickup or online. As I say below, if a bike is assembled and ridden or unwrapped, it cannot be returned, so inspect it carefully to take your time.

Electronics and Tech Returns

If you’ve bought electronics, you’re in luck with the 90-day return window of the Dicks return policy, but only if you:

• All original packaging is intact
• You will receive everything in the pics.
• This makes sure that products are able to be resold and preserve It’s warranty.
• Special Cases: Theragun, Hyperice and Rapsodo Products
• There are slightly different rules for some products:
• Theragun and Hyperice: 30 days (excluding refurbished products)
• Reconditioned or demo product, Nike Adapt footwear: A proof of purchase for an exchange up to 7 days.
• Rapsodo products: Must be returned by mail; cannot be returned to the store
• These are special cases to be mindful of, particularly if you’re investing in high-end equipment.

Returns with Coupons or Rewards

If you used a coupon or Scorecard reward, the refund will factor in only what you actually paid, not the full retail price. That’s what you’ll receive as your refund, right?

Gift card buys come with their own set of rules, too, with refunds being returned to the gift card. If the card is misplaced, however, you’ll need to contact Dick’s customer service to redeem your refund. Tip: Store credit resulting from returns cannot be used online, only in-store, so make sure to shop accordingly.

Returning Online Purchases

Good to know: Dicks return policy online purchases can be returned in-store, except for Rapsodo items. When refunds are made in person, they are often processed more quickly than when customers mail them back.

If you opt for shipping, Dicks Return Policy offers free return shipping as well. Just log on, fill in your return form, print your shipping label, and send your item back.

• Dicks Return Policy timing: How long will it take to get your refund?
• The timing of a refund depends on how you returned the item:
• In-store returns: Up to 14 days for credit/debit card refunds
• Returns online: Usually within 2-3 weeks of receipt by Dick’s
• If refunded to store credit, it can be used right away for in-store purchases.

Curbside Returns

Dicks Return Policy also includes curbside returns for your convenience. Here’s how it works:

• Double park in a designated curbside spot
• Return to the store. Call the store with your receipt or order number
• An employee processes the return and comes back with the item while you wait.
• In Conclusion on the Dicks Return Policy
• Make sure to have valid proof of purchase for easy refund of the product
• Check bikes and electronics thoroughly before returning
• Get to know the special rules for gift cards, coupons and upscale goods
• When possible, make use of curbside returns to save time
• Keep in mind, store credit cannot be redeemed online

Conclusion

The Dicks return policy is one of the better retail return policies out there, but it does have a few exceptions you need to know about. From the 90-day return window to the 24-hour bike inspection policy and the special rules about electronics, coupons and gift cards, knowing the ins and outs can save you time, frustration and potentially even some money.

As long as you keep your receipt, inspect your purchases and follow these tips, you can confidently ask for a refund and get your money back without any headaches. Dicks Return Policy makes it pretty easy to use, but when you’re prepared ahead of time, there are no surprises. 

FAQ About Dicks Return Policy